Privacy Policy

Effective Date: May 2025

Your privacy and data protection are central to our mission at Power Mining Hedge. This policy explains how we collect, use, store, and protect your information across all Power Mining Hedge services and platforms.

1. Who We Are

Power Mining Hedge is a registered and regulated investment company operating under the name Power Mining Hedge in the UAE (Scotland), with compliance in the Cayman Islands and other regions as required by law.

2. Information We Collect

Personal Identification Data: Name, address, phone, email, date of birth, nationality, government ID (for KYC compliance).
Financial Information: Wallet addresses, bank details, account numbers (used for deposits/withdrawals).
Business Data: Company documents and legal representative info (for KYB).
Usage Data: IP address, device type, browser, referral, activity logs (to enhance platform security and performance).
Communication Data: Support tickets, emails, and chat records for customer care and dispute resolution.

3. How We Use Your Information

To verify your identity and comply with financial regulations (KYC/KYB/AML).
To process deposits, withdrawals, and manage your account securely.
To communicate important updates, security alerts, or changes to your account.
For risk management, auditing, insurance, and anti-fraud purposes.
To improve user experience, customer support, and platform features.

4. How We Protect Your Data

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: Only authorized personnel have access to your data, strictly for business or compliance purposes.
Regular Audits: We undergo routine security and compliance audits, including third-party penetration testing.
Insurance: All client assets and critical data are covered by insurance in case of cyber incidents or operational risk.

5. Your Privacy Choices & Rights

You may access, correct, or update your information from your account dashboard at any time.
You have the right to request deletion or restriction of your data (unless required by law to retain).
You can request a copy of your stored information by contacting [email protected].
You may opt out of marketing emails at any time (transactional/important messages cannot be opted out).

6. Data Sharing & Third Parties

We do not sell your personal information. Your data may be shared only in the following cases:

With regulatory authorities if required by law or investigation.
With payment processors, banks, or blockchain partners solely for transaction purposes.
With service providers who support our infrastructure (all bound by confidentiality agreements).

7. International Data Transfers

Due to our global operations, your data may be stored or processed in countries outside your home jurisdiction, but always with robust security and legal compliance.

8. Cookies & Tracking

We use cookies and similar technologies for security, analytics, and to improve your experience. You may adjust your browser settings to refuse cookies, but some features may not work as intended.

9. Policy Updates

This Privacy Policy may be updated to reflect changes in regulation, technology, or our practices. We will notify you of significant changes via email or platform alerts.

10. Contact Us

For privacy-related questions or requests, contact our Compliance & Data Protection Officer at [email protected].

Power Mining Hedge is committed to your privacy and financial security.
Last updated: May 2025